★★☆☆☆
The way this company does business is an absolute joke. The service and attitude that you get from 21st Century is amateur hour at best and they lies and deceptive practices they use are illegal. I believe there is no supervisor who works here. Why do I believe that? Because any supervisor would immediately terminate an employee who treats their customers the way these people do. I have been waiting weeks to get paid on a claim and rental car reimbursement after being hit by one of their drivers. If you get hit by one of their drivers, best bet is to file with your insurance company and have your insurance company go after 21st Century themselves. It is way too much nonsense and you will not get anywhere with any of their employees. I have filed a complaint with the Texas Department of Insurance and will file a lawsuit to get my funds recovered from them if they choose to continue this type of behavior. Priscilla Cardoza is my adjuster. I have sent her at least 15 emails, all of which have gone unanswered. I have left her at least a dozen voicemails, all of which have gone unanswered. I have left her "supervisor" at least 4 voicemails, again all have gone unanswered. This is a despicable company and everyone who I have encountered over the phone have been absolutely disgusting to deal with. Texas Department of Insurance- Please do something about this company. They are unscrupulous and they are part of the reason why insurance companies get poor publicity.
★★☆☆☆
A telling story about this insurance company: A woman insured by this company rear ended me while I was on my motorcycle. She then fled the scene but I got her license plate. My insurance filed as claim with 21st Century. The claims rep from 21st Century called me for my version of events and told me that the woman (insured by 21st) had shortly after the accident filed a false claim with them, claiming her car had been damaged not be hitting me, but rather something had fallen on her car. The only reason they found out she had committed fraud is because the claim from my insurer came over to them. I explained the real story to them. Shortly after, I got a letter of denial from 21st. Their explanation is that our stories did not line up, which makes no sense given that this woman is obviously a liar and is not going to admit the truth. The claims rep was rude and said she refused to discuss it further. This company is basically a fraud so I'm getting lawyers involved.
★★☆☆☆
Rudest Customer Service I have ever dealt with! I am attempting to have them settle property damages on my car because their insured was at fault. The man assigned to my case never answers after leaving numerous voicemails. The manager called back and was very rude and stated they can only speak with my lawyer and hung up when I was talking. My lawyer has already advised them that they need to speak with me. Do not get this insurance!!