★★★★★
Our home suffered major damage from a water leak under the foundation slab, and what followed was one of the most stressful experiences we’ve ever dealt with. To make matters worse, our insurance company completely refused to pay for the damages. We hired a public adjuster hoping for help, but despite countless emails and phone calls, the insurance company simply ignored him. We felt helpless, frustrated, and honestly defeated.
Then we were referred to ABBA Claims Consultants, and meeting Ches truly changed everything. From our very first conversation, he took the weight of this situation off our shoulders. He immediately stepped in, took over all communication, and—finally—got the insurance company to respond. Watching someone actually advocate for us after months of being ignored was incredibly reassuring.
Ches was not only extremely knowledgeable and professional, but also kind, patient, and genuinely caring. He answered every single question, addressed every concern, and kept us informed every step of the way. We never once felt left in the dark. Thanks to his persistence and dedication, our claim was ultimately settled for all the damage that was done.
This process could have been overwhelming and emotionally exhausting, but Ches made us feel supported, heard, and protected. We are beyond grateful for his help and cannot recommend Ches and ABBA Claims Consultants highly enough. If you’re dealing with an insurance claim and feel like you’re fighting a losing battle, Ches is the person you want on your side.
★★★★★
We do recommend ABBA Claims as they performed as it was presented. We were initially stalled dealing with our insurance company dealing with hail damage to our roof. ABBA claims was successful in reaching a settlement for us and without them, we would not have been able to get this done. We would definitely recommend them.
Jim Carley
★★★★★
In July of 2024 I received the news that all real estate investors and landlords dread. One of my rental properties had caught fire.
I thank God that the tenants escaped unharmed. Unfortunately, the single-family home was not inhabitable, and they had to vacate the home. This left me both without a renter and with a property that was worth far less than my investment in it.
The cause of the fire was never conclusively proven by either the fire department or the insurance company’s investigator but was known to have originated near the natural gas and electric service entries. There was no hope of holding anyone accountable for the mess that I suddenly had, and I was now reliant on my insurer to help me.
I soon learned that insurance companies are not in the business of lending a helping hand, regardless of what their flashy commercials might say.
Initially, the damage seemed confined to one end of the house due to a swift response from the local fire department. However, as I began to inspect the home myself, it soon became clear to me that damage from the smoke, firefighter response, and the actual fire was both extensive and challenging to document on my own.
My insurer engaged a third-party adjuster who woefully underestimated the damages. I suggested that obviously overlooked damages be included in the adjustment, but I was totally ignored.
The insurance company cut me a check that wouldn’t have covered the demolition and remediation and certainly not the repairs. My impression was that they were trying to frustrate me into just giving up.
Within a week of the incident, I was at a point of reckoning. I had repeatedly lay in bed a night, wide awake and reviewing my options:
1. Should I give up and sell the home at a loss?
2. Should I try to restore the property and just hope that, as costs exceeded that tiny settlement check, my insurer would pony up and meet their obligations under the policy?
3. Should I take on my insurer and fight for what I was due under the terms of my policy?
(This option seemed the scariest because I knew that I did not have the experience, ability, or time to take it on.)
I had a couple more sleepless nights before I made my decision. I would not be steamrolled – even by a goliath like my insurance company.
Early one morning, after researching several independent adjusters, I reached out to Abba Claims Consultants, LLC. Within the morning, I received a call back from Ches Bostic (the CEO) to discuss my situation. We reviewed the steps of their claim process, costs, and initial timelines. He was professional, forward, and detailed, but also very personable.
I soon decided to hire Abba. Over the next couple of months, their team was able to professionally quantify the damage, prepare a detailed estimate, and then submit a demand for a proper settlement from my insurance company.
Their promptness in communicating with me at each step of the way, professionalism in documenting and preparing the final adjuster’s report, and strength in knowledge of the process through obvious experience made all the difference in what came next….
My insurer paid out almost the entire policy!
The insurance company quickly came to realize that I was now educated, armed with a great team at Abba, and willing to fight for what I was contractually due under my policy.
I am glad to say that I was financially made whole and have been able to move on from this episode. From the moment I engaged Abba to when I received the final settlement check was a few months, and well worth the time and cost.
If you have found yourself in a daunting property damage situation, and you don’t believe that your insurance company is meeting their obligations to you, I strongly recommend that you get help from Ches and Autumn Bostic and the rest of the team at Abba Claims Consultants. They certainly made all the difference in this stressful period of my life, and I can’t thank them enough.