★★★★★
rarely leave reviews, but my experience with Alliance Credit Union has been one of the most frustrating and poorly handled banking relationships I’ve ever had—both personally and for my business accounts.
The final issue that pushed me to close all of my accounts was their mishandling of a vehicle insurance situation. I had active insurance coverage and provided documentation—multiple times, including physically delivering it to their office where it was signed for. Despite this, they failed to process it correctly and attempted to backdate and charge me for force-placed insurance. Instead of resolving their internal mistake, they continued to request the same information again, creating unnecessary delays and financial stress.
This is not an isolated issue. I have also dealt with repeated “fraud” flags that were never properly investigated or explained. Even worse, my debit cards were shut off multiple times with no notification whatsoever—no call, no text, no email. There were no suspicious transactions, no explanation—just suddenly being unable to access my own money. That is completely unacceptable.
On top of that, interactions with staff across multiple branches have been consistently disappointing. There is a clear lack of communication, accountability, and basic customer service. At times, the tone has been dismissive and unhelpful, especially when trying to resolve serious account issues.
For an institution that claims to be “for people, not profit,” my experience has been the exact opposite. The level of disorganization, lack of follow-through, and disregard for customers’ time and finances is alarming.
I have since closed all of my accounts and would strongly caution others—especially small business owners—before trusting Alliance Credit Union with their finances.
★★★★★
I would just love to brag on Alliance credit union and one of their employees Maria Lopez. I’m going through a divorce and was having a hard time keeping up with my debt. Somehow, Maria Lopez, from Alliance, discovered I had a surplus which helped out tremendously. Who does that anymore? Who actually looks out after their clients and doesn’t just take, take, take but actually looks for a solution to a problem. I’m sure sometimes it doesn’t work out, but in this particular case her due diligence, literally saved me. I felt so humble that a complete stranger would take the time to help me overcome this hurdle I was facing. I’m sure it took some digging, but I’m so grateful she dug because it definitely dug me out of a hole. Thank you, Miss Maria. You will never know how grateful I am to you And Alliance Credit Union.
★★★★★
Don't try to do business with merchants that need to talk to your bank to verify your billing address because they will refuse to do so. I had to cancel an online order i made with my debit card and use another credit card because alliance credit union refuses to confirm the billing address on my order matches my account and would not talk to the merchant.