★★☆☆☆
this warranty is pushed by KAG, Keating Auto Group, they do not honor most repairs, KAG has about 35 dealerships, and sell about 400 million dollars worth of APEX warranties a year, this is how thy keep building new dealerships. by selling a useless warranty and not honoring it, Texas Consumer protection can help you get your money back. they did us. and my son in law.
★★☆☆☆
I had the transmission go out on my Shelby GT350R in October. I have a 7yr/100k mile warranty with this company. These guys are a total joke. They said the exhaust I put on my car and the shifter that was developed with Ford caused my failure. They said my social media proves I abuse the car because they saw a couple videos of me doing a quick pull on the highway. It’s a performance car, it’s made to do a pull. This isn’t a Toyota Camry. Their warranty terms and Texas law states they have to prove the parts caused a failure. There is no proof an exhaust breaks a transmission. The shifter that was codeveloped with Ford that can be proved has nothing to do with the internals of the transmission did not break the transmission. They just wanted out of a $10,000 claim. Unbelievable. Do any little bit of research on these transmissions and you’ll find that 3rd gear is a weak point on this transmission, even Ford told me that. Don’t waste your money with these guys.
★★☆☆☆
Recently I my car declared as total loss after having vehicle for 3 months. Of I was disappointed of losing vehicle but felt a sense calm knowing I had full coverage insurance a Gap with Apex. Well if you are like me you will be disappointed. So with a pay off of 41k due cost of being upside down, my insurance paid 34k plus with Gap covering 7 K. I admit the process was simple as far submitting documents. What I didn’t know the refund from warranty which I thought would be refunded to me went toward the 7K gap pay off. Also the entire time you’re waiting for Apex Gap and refund from warranty from dealership, your vehicle continue to accrue interest and you are still expected to pay for total loss vehicle. In my cases 2 mos plus of payment for a vehicle you no longer have and you’re paying the new note on replacement vehicle. This experience has taught me a lot about getting warranty, gap insurance through dealership plus how things work with Apex whom I have with my new vehicle. I would say to anyone to do your homework when purchasing gap and warranty.