★★☆☆☆
I have flown Avelo Air a few times and have no issues. Everyone is friendly and was on time or early to my destination.
I fly to RDU quite often from GRR. I was VERY disappointed they have canceled that route. It was non stop and very reasonable. The plane always seemed full. I will hope they bring that route back….PLEASE
★★☆☆☆
Fundamentally this is a rant. I would not fly Avelo again under any circumstances.
They are a newcomer to JAX where I live and I needed to fly to the Northeast for Xmas. They were cheap so I figured why not.
My mistake. First, we arrived at JAX 2.5 hours early (accounting for our flight being late already) and then waited in line for over 1.25 hours because I had a checked bag. They had no option to just drop bags. By the time we arrived at the terminal it was just on time for boarding.
When we arrived in HVN, they had 5 flights arrive in rapid succession. I had to transfer from outside with 2 babies in a light snow while freezing outside. When we got inside the “terminal” one baggage conveyor was servicing all 5 flights and it took over an hour to get our bags.
On return, we arrived 3 hours early and promptly had to wait in line, outside in 25 degree weather, for over 2 hours while 2 people checked everyone in.
Inside the terminal it was so overcrowded wheel chairs and my stroller couldn’t get through and our flight was again delayed with no explanation.
Upon arrival at JAX, my brand new bag was smashed. I contacted their customer service via a form which is what they said to do.
3 days later I get an email saying that they’d give me $50 unless I could show them the receipt for my bag. I sent them a receipt showing the date I got the bag but it didn’t have a cost on it (airline replacement bag for another bag that a different carrier broke).
I sent them a link to the exact bag and photographs to show them the overall condition and their response was that they’d only give me $50.
My original bag cost me $120. The replacement bag cost off the shelf is $130.
I’m done with this airline. I’ve flown budget carriers and I know it’s not supposed to be amazing but come on this is ridiculous. This airline won’t exist in a few years.
TLDR: Avelo sucks. Don’t fly them — especially if you have any bags.
★★☆☆☆
They separate families with small children, placing the mother and child together and the father separately, to make you pay extra to be seated together because they know people want to avoid a potential meltdown. Dirty marketing tactic.