★★★☆☆
5 stars — I’m so grateful for the help I received from Bernadette Herrera in the Eligibility/COBRA Department at Benefit Management Administrators. She made a stressful situation easy by explaining each step, ensuring no gap in my coverage, and responding promptly (often within an hour). When I later called to confirm no additional payment would be drafted, she was patient, thorough, and reassuring. Exceptional service and genuine care—thank you, Bernadette!
★★★☆☆
Avoid Benefit Management Administrators, San Antonio TX
This has been a complete nightmare. I elected COBRA after my Cigna policy ended on June 30, 2025, and from day one it has been nothing but issues. Mercy told me she would confirm my elections and let me know that my application was processed BEFORE processing my ACH payment, but she never followed up. The money was just taken from my account with no explanation.
Same story with Bernadette. She said she personally spoke to Cigna and that everything was resolved. When I asked if my prescription coverage was also updated, she said, “Oh yeah, I didn’t think about that.” Not reassuring.
Cigna still shows my policy as inactive after two months of payments. Appointments delayed, prescriptions denied, zero accountability. I honestly don’t know where my money went and can’t help but wonder if this is a scam.
Steer clear if you value your time, your sanity, and your health coverage.
★★★☆☆
First of all let me just say that the two months my family spent on Cobra were a lot to handle. The employer and our insurance company were not on the same page on multiple occasions creating chaos for our medically dependent household. Bernadette was a god send. On multiple occasions she played the middleman, set on hold with the insurance company I'm sure a dozen times and was our back and forth person between the company. I don't pretend to know a lot of insurance lingo and this was the first time my family had ever had a cobra policy and it was definitely over my head. Bernadette was always there in a pinch. I even had to call her while I was at the doctor one day over a canceled policy mixup (BCBS fault) and she had the problem fixed before I walked out. Insurance is absolutely ridiculous and a nightmare to navigate on your own, I couldn't have done it without Bernadette. And to all of you reviewers who are talking about how awful she was you, you likely deserved it.. because the Bernadette that I spoke with on countless occasions was the sweetest most hardworking person in probably one of the world's most thankless jobs.