B & B Insurance Agency Llc

★★★★☆

Horrible customer service. I called to make a payment over the phone. They answered, I explained I wanted to do a payment over the phone. She just said just a minute. Had me on hold nearly 10 minutes then just hung up on me. I called again and same thing. Was waiting around 8 more minutes and just hung up on me again. No explanation no nothing.

★★★★☆

Easy for me to get here and find since its on express way and so far good service and attentive

★★★★☆

Worst customer service, spoke with someone called Erika 8/16/24 couldnt help me nor solve my problem, furthermore she was super rude and kept putting me on hold without any notice or letting me know and would take minutes to get back needs more training on speaking and helping customers over the phone. I dont know if she is the manager but didn't even transfer me to the higher ups, she just hung up. Quick advice: avoid making contact with them if not necessary, now on days everything can be done online