★★☆☆☆
As Realtors, we are only allowed to rate the builder, but I wanted to take the opportunity to provide feedback that may help improve the overall closing experience with Carefree.
I have completed eight closings with this title company seven in person and one remote.
My primary concern is the timeliness of document preparation. On my most recent transaction, the settlement statement was not finalized until approximately one hour before closing. This creates unnecessary stress for all parties involved and leaves little time to review figures with clients.
Another concern is the delay in commission disbursement. I closed on a Friday, and my broker's check was not issued until Tuesday, after I followed up requesting a copy of the check. The clients are rushed to meet strict monthly production deadlines for the builder, yet we as realtors do not always receive the same sense of urgency in return. This particular delay resulted in my May sale not being reported until June.
I have worked with approximately 20 different title companies. This is the only company I have experienced that routinely delays commission payments until the following business day and, after weekends, sometimes two to three days later.
Communication is another area that could be improved. Phone calls are rarely answered, and when messages are sent through the company portal, they often go unread or unanswered. Having a reliable communication channel is critical during the closing process, especially when time-sensitive issues arise.
Finally, while the closing staff is courteous and professional, they often serve strictly as notaries and are unable to explain documents or answer clients' questions during the signing process. As a result, agents are frequently left to provide explanations for documents they did not prepare.
I hope this feedback is received in the constructive spirit in which it is intended and helps identify opportunities to improve the customer experience for both clients and agents. While I appreciate the efforts of the team, there are several operational and communication issues that, if addressed, would significantly improve the closing experience.
★★☆☆☆
The closing process was a nightmare and they almost had us sign a bunch of incorrect documents. It took them an hour to print the correct ones at closing. Then they sent us the incorrect original deed months and months after closing, proving a correct recorded copy. I reached out to the team, who just wanted me to send out the incorrect deed back to them, and told me they would “look into getting the correct deed sent over”. After two weeks, I rescheduled out again looking for a status, and the individual who was working on it refused to pick up the phone. I contacted another employee at this company who was able to miraculously find my deed in their “vault” and overnighted it to me via FedEx. Thank God at least one competent person works here.
★★☆☆☆
Unprofessional, rushed, still owe my client a refund and after a week still not paid on commission. This is Meritage title, stay far from them. Incredibly deceitful company and severely poorly ran