★★★☆☆
I’ve been a longtime member of this credit union and have consistently had positive experiences. Whether by phone, email, or in person, every interaction with the staff has been courteous and professional. Even after moving out of the area, I’ve continued to use their services and remain completely satisfied. Their interest rates are always competitive - often better than others - and they continue to be my top choice. While they may not be a large corporation with a 24/7 call center, they treat you like a person, not just an account number. I truly can’t recommend them highly enough.
★★★☆☆
So very helpful in times of need. Exactly what you would expect from a personal hometown lender and people that live in this community that they serve.
★★★☆☆
Even though I don’t use this acct. much, I was never informed that my acct was closed. Went to apply for a loan to find out. Had to open another acct. Realized a day later, this is not where I’d like to have as a third bank so I went back and closed this acct. I was told I’d only get some of my money back since I was closing it a day later after opening (called early cancellation) ok fine. Then I received two letters 9/4/2024 about the first acct that I had no knowledge of that had closed in the summer due to me not using it. The other letter was stating the new account I closed a day later they had remitted the balance in the new account to me which is not true. I only received some of the money not all because it was a early cancellation fee .I’ve called two out of three people on the letter 9/16. & 9/ 17 2024 and was promised I would be hearing from someone about the incorrect letter. It’s Oct 4,2024 ,and still no one has cared to contact me or send the correct letter. Im glad I changed my mind about banking here . Im sure when they are audited a lot more untruthful paperwork will show up.