★★★★★
want to express my sincere appreciation to Marta Alvarez for her outstanding customer service. She was incredibly kind, professional, and patient throughout the entire process. Marta helped me successfully close my car insurance account that I had over 3 years because I moved out of state of Texas to Florida and also assisted me with resolving and refunding an amount that had been charged.
She handled everything with excellence, professionalism, and genuine care. It is rare to find someone so attentive and willing to help. Thank you, Marta, for making the experience smooth and stress-free. Excellent service from beginning to end!
★★★★★
I want to give a HUGE SHOUT OUT to Pronto Insurance!! I have been with many insurance companies over the years, major name brand companies, and never have I received such extremely quick, efficient, helpful and kindly service as I have with this company. Any need or question you may have, you simply text Martha (or any employee that is answering text messages) your request, whether it’s adding or removing a car, changing your type of policy, starting a new policy (she will search high and low for you to locate the very best price out there that’s available and secure you a policy that exceeds your expectations)! Just ask for the phone number to text with and you’ll never spend time calling and waiting on hold or talking to someone live again if you don’t want to. You surely won’t need to because the text method is so fast and simple and you get your results and responses within minutes! They update you every step of the way and they anticipate your needs before you even think of them. That makes it highly efficient and your time will never be spent or wasted. I will use this company for as long as I am driving as there’s no reason to look for any where else since she will give you the lowest price available anywhere for any type of policy you may need to get. I LOVE PRONTO! Thank you so much for your amazing work!
★★★★★
Nothing but good things to say about Claros Insurance. I personally worked with Efrain but if the agents are half as good as him I can promise you will get the best service for your insurance needs. I was in a pinch with time since my current home insurance was going to expire within a week and The Claros agent made me feel so at ease and I could trust him to find a policy in time. THAT SAME DAY! That same day we found an absolutely better deal even with a lower deductible then what I had and it was submitted to underwriting. When there was push back he worked even on a Saturday to get it resolved for me. I was a little nervous because of the little time frame I had to find a new Home insurance policy but Efrain made me feel like I could trust him. He really helped me out and kept me updated thru out the whole process. He also bundled in Auto Insurance for a better rate after I found out my Auto Insurance was already expired. I would definitely recommend Claros Insurance to anyone in search of any Insurance needs. They really care and will find the best coverage at the best premium for you and will work tirelessly to get you covered. 5 STARS BECAUSE THEY REALLY DESERVE IT!