Community Service Credit Union

★★★★☆

Absolutely horrible. Will be transferring My account ASAP. Have had ongoing issue with debt card. Called their debt card dept, it's outsourced. Always, always a problem. Went into bank to get issue resolved was told I would get a call when they looked into issue. That was 2 weeks ago- no call. I have called and asked to speak to bank manager. Was transferred to voice mail ( its a small credit union, why cant i get a person?) of Chris Gonzalez. Left vm. No return call. Waited 2 days. Called back and had to leave Chris Gonzelez ANOTHER vm. That was 2 days ago. Again no return call. Additionally, My husband is currently out of the country and despite them being told 5 -FIVE- times. His card is being declined for use. Bury your money in the backyard. Puy it under your mattress. But this bank. This ain't it!

★★★★☆

I have been with CSCU for about 20 years. They are always friendly and willing to help in any way. They make you feel important regardless of your $. Love this place!

★★★★☆

I needed to reverse a Zelle payment sent to me. I had exceeded my monthly allowance for transactions. I was headed out of the country and desperately needed to refund this individual their money. I made 3 calls to the bank and got no where. Finally, I got Rachel who connected me to Devon! He was so patient. He listened and allowed me to finish a sentence instead of abruptly cutting me off like the other employee. After listening to me, Devon presented me with my options. He stayed on the line with me to ensure the transactions were processed and provided technical assistance as well. Devon is what customer service should look like.