★★★★★
Crest Cadillac has absolutely blown me away! From the sales rep Peyton Who found a phenomenal deal on a 2023 Escalade and sent me numerous pictures and videos to my phone of multiple models, to the service department who picks me up with a loaner Cadillac, I could not be more impressed. I had some cosmetic issues on my used preowned Cadillac that I noticed after I purchased it and no questions asked they fixed two small dents in the fender re-aligned a rear quarter panel that wasn’t flush and Evyn swapped out all four tires because I noticed some dry rot in the side walls. They even changed my battery because it died while they were resetting my key fob. They did all of this, including the bodywork for free. Absolutely free. I could not believe it. No haggling no blaming no escalating to a manager. Just handled Peyton‘s Level. The sales rep and it was the easiest car service experience I’ve ever had. I was very skeptical about buying these in Warranty because there’s always something that’s not covered and this was the opposite. I’m always skeptical about using the service department at a car dealership because they tend to gouge you, but these guys did everything for free I could not believe it. I don’t know if I’ll be a Cadillac customer for life yet as it’s my first one, but I will definitely be a crest customer for life.
★★★★★
Purchased a certified Escalade. Nothing but problems from day one. Navigation/Onstar not working day one. Brought it in and the change oil light came on driving home. Maybe it was never reset. Who knows for sure. Air filter was at 12% so I changed it myself. Rotors were pretty bad in the back, but the dealership did turn the rotors (2nd time in the shop).this week it was leaking water in the back. (3rd trip in the shop). My first payment is April 28. I’ve never had such a bad experience on a car before!
★★★★★
Outstanding Service Experience: Rob Beaumont at Crest Cadillac
I recently had my Cadillac Lyriq in for service, and I felt compelled to share my experience. After a previous visit that was lengthy and left some issues unresolved, I was hesitant about returning. However, my experience this time was completely transformed thanks to my service advisor, Rob Beaumont.
Rob is a true professional who is deeply committed to delivering top-tier service. From the start, he proactively arranged a loaner vehicle for me and provided consistent, prompt updates throughout the entire process. He didn’t just focus on the initial repairs; he went the extra mile by joining me for a test drive, which allowed us to identify and address issues that had been difficult to replicate in the past. He promptly ordered the necessary parts and ensured everything was resolved to my total satisfaction.
Rob delivered my vehicle on time and with 100% resolution. I have never worked with a service advisor who provided such a pleasurable, stress-free experience. He clearly takes pride in his work and has a genuine passion for customer service. Rob is the absolute right person to represent Crest Cadillac, and he has earned my loyalty as a customer. Thank you, Rob, for your dedication and excellence.