★★★★★
Getting into a car was easy but customer service afterwards is the worst. They constantly threaten you to turn off the car. And last night I had to experience them trying to repo my truck unlawfully due to someone named Vivian saying that I told her I would tamper with the gps. Meanwhile, I am current with my payments but yet being threatened and lied on. This company is just a rip off to steal your money and harass you. Meanwhile the person who referred me never got their referral fee money and they lie and say if you pay on time for a certain amount of months you will received a $250 gift card which is not true. So if you ask me they make it easy for you to get in a car and hard for you to actually keep it and pay it off. They are very rude and disrespectful, and very dishonest. I should’ve read the reviews and listened before purchasing a vehicle from these people. Worst experience ever dealing with them. Even with making the payments you aren’t safe to have your vehicle in peace. So take my advice and run far away. They are not here to help you build credit only here to help you ruin your credit even more. And then when the police told the tow truck to let my car down, the tow truck guy said he would report my car stolen. How can you report my car stolen when the car is in my name and my payments are current?? Be aware!! They will find a way to make you pay them more money and make your life difficult.
★★★★★
Whittney is my salesperson and let me say she is the best lol!! She's very patience and understand as I was texting her a lot about a car. She's very up front and try's her best to get you into the car you'll love. She deserves more mentions for her care towards her customer's. I loveeee you whitney and will always remember your hard work and patience no matter how complicated a customer can be. l hope you keep up the work and elevate . 🦋
★★★★★
⭐☆☆☆☆
My experience with Durrett Motor Company has been one of the most stressful experiences I have ever had with a vehicle purchase.
I purchased a 2023 Chevrolet Malibu and began experiencing problems almost immediately. Within days, the vehicle overheated, and over the next several months I dealt with repeated ESC warnings, engine issues, multiple repair attempts, and periods where the vehicle was not drivable. Eventually, the vehicle became completely inoperable.
The most disappointing part has been the lack of accountability and communication. Every department seemed to point fingers at someone else, and I found myself having to constantly follow up, repeat information, and fight for updates. I felt like no one was truly taking ownership of the situation.
I have spent more time dealing with repairs, emails, phone calls, and uncertainty than actually enjoying the vehicle I purchased. Based on information I later obtained from Chevrolet and the vehicle history, I have serious concerns regarding the condition of the vehicle before I purchased it.
When I walked into the dealership, the atmosphere itself was concerning. It was clear that I was not the only customer frustrated with unresolved issues.
I understand that mechanical problems can happen with any vehicle. What separates a good dealership from a bad one is how they handle customers when problems arise. Unfortunately, I cannot recommend Durrett Motor Company based on my experience.
If you’re considering purchasing a vehicle here, do your homework, obtain a pre-purchase inspection, and make sure you’re comfortable with the risk before signing anything.