Ernie Williams Insurance Agency

★★★★★

Not a happy experience. They let my homeowners policy expire, with just one email reminder (three months before it was actually due). I paid once a year, so that one reminder was too early. By the time I received something in the mail, it was 7 days past expiration. No phone call, no "we care about you and your home" like the billboards say. Nothing. Even after I cancelled the auto policies, no communication or care. Just a weird $50.00 fee for "handling my policy" Wow. also, I was on the phone with the front desk guy earlier that week , asking a question about the homeowners policy. He never mentioned that it was expiring (or expired. )

★★★★★

Thank you to Ernie Williams Insurance. I spoke with Roy today who called me right way after I left a message Friday for a qoute. I was not expecting a call until Monday. He called me Saturday. Roy explained how insurance works in a way I have never been educated before on car insurance the way he explained it. I really appreciate him going above and beyond. He gave me options to choose that worked for my budget. He was fast, smart and friendly. I am glad to be connected with a car insurance that makes me feel like more than a customer. I love when companies do their job in excellence. Customer service is first. 5 Start Rating. Kmichele B , Workfoce East Texas Case Manager of WIOA.

★★★★★

I love Ernie Williams agency! Very knowledgeable, response time is unmatched, any problem it's resolved immediately. Very professional! I absolutely loved that I've never had to step in the office everything that I needed was taken care of virtually. A forever customer