★★★★☆
Have been with them well over 8 years and I have sent alot of family and friends and everyone has never had any problems. Darrell always breaks information down and explains especially when we had problems a few years ago with some accidents on our policy and like he stated the rate would get better and it has! Loyal customer..
★★★★☆
This company is far from reputable. I delt with Darrell himself the owner because i have one prior experience were one of his employees took my debit card and made fraudulent purchases with my card directly after calling and making a payment over the phone. So i changed banks and made cash payments after that. Then came time for renewal Darrell the owner after i explained the previous incindent convinced me he could get me a policy at a cheaper monthly rate if i did auto debit. I signed documents that stated $159 would be deducted and they took $336. I call their office and the young lady laughs at me. I question why she is laughing and continues so i hang up and call again to get the young man who tells me one thing when i call the insurance company they tell me because Darrell’s office failed to show proof of previous insurance. Which is the same company with new policy as the old policy which is crazy. They already have proof they just changed policy numbers and changed the rate. But more than disgusted in how his office acts like no big deal that charged me $177 for nothing and messed my bank account. I then get a call from my bank that there are fraudulent charges on my debit card can i verify my last known purchase. Does that sound familiar same thing that happened before. First time was flowers and hair weaves. This time purchases made online. I will take it to the fullest for criminal charges through my bank, because i can verify that this happened once before directly after their company ran my card. This office has No compassion at all. They were rude and had no shame in their scandalous ways. I do NOT recommend this company!!!!!! I left my name and number for Darrell has not reutned my call.
★★★★☆
Honestly I have been working with this agency for about two years now and at this point I am completely over they’re BS. I had an incident with them in April where Darrell Bennett, the owner told me that my monthly payment would be $75 a month, I got an invoice from the insurance company saying that it would be $124 that month, I called back to Mr. Bennett’s company and I was avoided for about a day and a half, when I was able to actually speak with him he told me that they would not be able to do anything about it, EVEN THOUGH IT WAS THEYRE MISTAKE, i would just have to start a new policy I didn’t understand because, what type of policy is on a month-to-month basis ? especially if they’ve quoted me a set price, Even after that happened I gave them a second chance which was today he told me A WEEK AGO! that when starting my new policy, it would be $75 down and $100 a month today when I reinstated my policy for the new month he told me it will be 106 down with $99 a month, with an additional 99$ due in 15 days ! I asked why the down payment had went up and he could not give me an answer, when I looked at the paper that I had to sign electronically, it’s because they Charged me an extra $30 for an inspection fee and photography fee, Which they never did. If you want my advice I would say stay away this will be my last time using them they just lost a loyal customer.