First Financial Group of America

★★★★★

This morning, I had the pleasure of speaking with Patricia Thornton. She was very patient, kind, and thorough in helping me navigate the Cobra website. I was able to resolve every issue I had with the assistance of Ms. Thornton. Ms. Thornton made something I initially deemed complicated simple to navigate and I wanted to recognize her stellar customer service and guidance.

★★★★★

Wow! I have no words to truly explain how helpful Ms. Patricia Thornton was when I called with my unusual problem. She quickly explained what was going on with my account , told me EXACTLY what I needed to do, and left me feeling relieved and happy (after a very frustrating morning of going through paperwork). I am so grateful that she was the representative that answered my phone call. She exudes knowledge, while being patient and kind. She most definitely deserves a RAISE! Stephanie East

★★★★★

I was having a problem with my Dental plan payments not being deducted automatically from my checking account. Patricia Thornton was extremely helpful with me getting this all sorted out. I would like her to know how thankful I am for all of her help. She even said that she will follow up with me next month to make sure this problem has been resolved. Thank you Ms. Thornton