First National Bank of Huntsville

★★★★☆

I love this bank. TJ O'Donnell was extremely helpful. He helped me with Grandpa's banking needs. We couldn't ask for a better bank :)

★★★★☆

Terrible. You're charged a fee just for having an account. Anytime we travel, they shut our cards off even though we've called them beforehand to let them know we'll be making unusual purchases. We had to open another account at another bank so we wouldn't keep getting stranded with no access to our money. We decided to use our account as a backup rather than primary account since we were having so many issues, but then we got locked out of our savings account because we didn't use it enough. What kind of institution forces you to use a savings account on a regular basis? Bizarre. The customer service is abhorrent. We had to jump through so many hoops and spend HOURS on the phone just to access our own money. The workers are generally not polite or helpful. The online banking is awful. Overall, we tried to stick it out because we wanted to be able to easily transfer $ to our elderly family members who use this bank, but it was an absolutely terrible experience.

★★★★☆

I've been with them for 20+ years now. Wow!