★★☆☆☆
This company canceled my family’s medical insurance on 4/2/2026 without any notification, warning, phone call, email, or written correspondence. I only discovered the termination after being informed by a medical office that my insurance was inactive.
What followed was over a month of negligence, obstruction, and complete failure of communication. We made repeated calls almost daily attempting to resolve the issue. We spoke to multiple representatives and managers, yet no one provided accountability, clear answers, or urgency despite the fact this directly impacted active medical care. We were repeatedly told someone would “call back within 72 hours” those calls never came. Most concerning was THE REFUSAL BY MANAGEMENT to properly escalate the issue. Multiple requests to speak with HR were ignored or redirected. Instead of being transferred to HR or compliance, we were bounced between managers repeatedly. Even obtaining manager extensions became unnecessarily difficult, as staff appeared unwilling to provide direct contact information or allow proper escalation channels.
Due to this company’s mishandling of active health coverage, I experienced disruption in continuity of care, interruption in medication access, and missed 6 specialist appointments, including an appointment with a heart surgeon.
The insurance was not restored until 5/13/2026 — over a month later after repeated follow-up calls and constant pressure from us. By that point, the medical damage had already been done.
Canceling active insurance without notice and then obstructing escalation efforts while a patient loses access to specialty care is beyond unacceptable. This entire experience demonstrated a severe lack of accountability, urgency, transparency, and patient advocacy.
★★☆☆☆
I have been waiting since March to be paid for my hospital stay. This insurance is laughable and I can’t wait to open enrollment to drop it! Run run run just get your own somewhere else this isn’t worth a penny that they think it’s worth! Customer service just transfers you around. Sad thing is I work in benefits and telling them it’s a rider on the plan I enrolled in that states it pays for Hospital stays and they can’t even read there own rider for the product they provide is not only a disgrace , how are you employing people who don’t have a license at this point!
★★☆☆☆
Had an appointment set for today to save the only eye I can barely see out of due to diabetic retinopathy. Was called 2 hours before my appointment saying it was being canceled due to an insurance hang up. I am beyond devastated and could end up 100% blind without this treatment. Stay away from this insurance, it is bottom barrel and they don't care about the people paying for it.