★★★★★
Working with Nikki to bundle my insurance policies was one of the best financial decisions I’ve made. The process was incredibly easy—I provided a little information, and shortly after received a proposal with dramatically better coverage and huge savings.
Nikki didn’t just improve my coverage; she cut my costs to about one-third of what I had been paying. Her responsiveness is exceptional, and she consistently provides fast, professional service.
If you want better coverage, lower rates, and an agent who truly knows her stuff, I highly recommend Nikki. She delivers outstanding results and makes the entire experience effortless.
★★★★★
I am extremely disappointed with my experience with Hanby Insurance.
When I moved to Texas, I researched insurance agencies and initially contacted Hanby Insurance. Unfortunately, I never received any follow-up. Fast forward to my insurance renewal period, and after shopping rates with several companies, I decided to give Hanby another opportunity.
I spoke with Nikki, who gathered my information and provided a quote. The quote was noticeably lower than others I had received, so I questioned whether everything had been entered correctly. Nikki acknowledged my concern and stated that because it was late on Thursday, she would verify the information and call me on Friday to discuss the details.
Friday came and went with no phone call.
I then sent two emails and ultimately had to call the office myself. As a potential customer, I found myself wondering why I would want to do business with a company that couldn’t follow up during the sales process. Initially, I was told Nikki was unavailable because she was on another line. However, once I expressed my frustration, she suddenly became available to speak.
During our conversation, Nikki stated she had verified the information and was still “shopping” the rates. While I understand that insurance quotes can require additional review, I found the lack of communication unacceptable. A simple phone call, email, or text update would have gone a long way.
At that point, I decided not to move forward with Hanby Insurance. Consumers have many choices when it comes to insurance providers, and customer service matters. While I may ultimately pay a little more elsewhere, I value responsiveness, communication, and follow-through. The company I chose answers the phone, follows up, and keeps me informed.
First impressions matter. If communication and follow-up are lacking before becoming a customer, it raises concerns about what service would look like afterward.
Based on my experience, I cannot recommend Hanby Insurance.
★★★★★
10 stars if I could. Nikki saved me almost $1000 a year AND found me policies with better coverage than I had. She was also the first insurance broker I’ve ever had that offered to talk over the phone about the policy and answer questions. We have used other brokers that were friendly and accessible, but never had someone specifically set up a phone call to make sure I was knowledgeable and comfortable with the new policies. Very happy I switched to Hanby!