★★★★★
Currently in the market for a Jeep for my son, I messaged one of the salespeople on Facebook Marketplace, which many dealerships are using now. awkwardly, he told me to message another salesman when it was his post. He asked me to text him, which I did. The individual responded much later, asking me what Jeep I meant because of my mistake. I had forgotten to attach the photos of the Jeep I was looking at. But I did reply to him promptly. For him to never text me back. The next day, 24 hrs later, interested in the Jeep, I decided to make a trip from the other side of town. Given the fact, I wanna see the vehicle raw, not prepped or warmed up. Only to find out the vehicle was sold. No text, no call. Nothing, just to let you know, sorry for the late text. I will say the bright spot to this interaction was a wonderful young man, Emiliano. Very polite and apologetic for the inconvenience, he offered to show me another jeep, which I did look at. Given the history of some of these jeeps, I would want them inspected by a mechanic. Still, he said it shouldn’t be an issue, but would have to be addressed with the general manager—definitely a bright spot for your company. Take care of him. Not a fan of leaving negative reviews. Given that potentially thousands of dollars, most importantly, time you can’t get back, are being spent, I would wanna know about this experience as a potential customer. Just as valuable as your time and your money as a business, the same could be said for your customer, especially these days. Just my two cents, you guys have been in business for a very long time. But things are changing, and these situations are driving people to buy online. Thank you again!
★★★★★
I had an excellent experience working with Daila during my purchase of a 2018 Audi A6. She was professional, knowledgeable, and made the entire process smooth and stress-free from start to finish.
She took the time to answer all my questions and made sure I felt confident in my decision. I never felt pressured, and she genuinely cared about helping me find the right car. Her customer service and attention to detail really stood out.
I highly recommend asking for Daila if you’re in the market for a vehicle. She made the experience easy and enjoyable.