★★★★★
When I went onto Medicare I needed to add gap insurance.
It was extremely confusing and there were too many choices.
So I decided to talk to a BCBS agency. I found Integrity Ins and Financial services group on Lebanon Road in Frisco. They were close by and had good reviews.
I called and they set me up with a local rep , Dorothea, who came to our home and explained everything in a detail and made it understandable, which we totally appreciated.
She is very professional and friendly.
After we signed up for Gap, dental and RX insurance it was time to see if they were as good as they seemed to be.
The answer: YES THEY ARE.
Every time I have had to drop in or call with a question they are very responsive and get you an answer quickly. They explain why something has occurred and when they say someone will call you back, they do.
I have been impressed with everyone I have had to deal with up to this point in time.
We meet with Dorothea once a year, in house, and she is always available during the year if we need to see her.
I am not good at remembering names but all the individuals in their office are professional, friendly and always ready to help.
I am glad I found them as they helped me tackle a tough situation.
Thank you Integrity team!
★★★★★
Started with Integrity as I was about to turn 65. In a panic, Dorothea came to my home and put me at ease. She explained everything to me. Got one of Integrity’s notices about reviewing my current plan. As luck would have it, I was blessed to have Dorothea come to my home She ended up saving me money and told me about VSP. Which is good because I need prescription glasses. Again, Dorothea got me all squared away. Cannot say enough about Dorothea. She is excellent at what she does and puts this client satisfied. I also don’t want to leave out the staff that takes my calls. They are always kind and professional. THANK YOU INTEGRITY.
Pam Duke
Arlington, TX
★★★★★
I purchased a dental insurance policy in January 2025 and it was effective February. I have not used the policy until September and found out that the service (crown) Has a 12 month waiting period. In fine print almost all services has a 12 month waiting period. Who would buy a policy like that? I just want to advise people to ask if there’s a 12 month waiting period on their policy. I was not told that. Of course, the agent is telling me that he told me. I have our conversation documented and it was not told to me. Not a good experience with this company And the agent is rude and has no empathy.
Your reply below is not correct. Of course, the agent will say that. Again, he DID NOT discuss that with me. I document everything. Thanks for responding.