★★★☆☆
I resigned from HSCS 2 years ago and moved to Nevada. Since I have been paying my loans with the intention to keep the accounts open but now a new issue has come to light after the Credit Union made a app banking change and I’m no longer able to make a mobile deposit to pay on my loan account. I was notified by phone and told to write “Remote Access Only LFCU on the back of my check and after attempting to upload the check again with the changes, the app wouldn’t accept it. The next day I tried again and the checks were accepted but I still received a call from Brittany who was very rude telling me the check was burry and to write something different on them. I wasn’t even sure if she worked for the credit union because she was so rude and called me from an Oklahoma number when I’m use to getting calls from a Texas number only. Regardless, I think I may need to inquiry with a Law Form cause I don’t understand why and how the mobile app is updated or changed and I never received a notice. I was also told it should prompt me to ensure the new verbiage is added to the back of my check and for 2 days, I have told 2 different staff at the Credit Union that there is nothing prompting me to write any additional verbiage on the back of my check. If Zelle still worked, I would be able to just zelle myself but they took that away from me shortly after I resigned and now I’m dealing with this. Never once experienced such rude attitude and lack of App changes with any other financial institution. I don’t know if I’ll be able to sue but I will definitely be looking into it because at this point. Keep it up and will be right there with BCBSA in a lawsuit.
★★★☆☆
Unbelievably complacent group of individuals doing the absolute bare minimum. I have banked at Lifetime for over 7 years, never having missed a single payment. After accepting a job outside of HCSC and out of state, my auto check deduction was canceled. Now, it's my responsibility to get this updated, and I made the mistake of not getting that taken care of. Totally my fault. But Lifetime did not notify me that my account was delinquent. When I spoke with Janice about it, she said "we are not required to contact you if a payment is missed. This is only a courtesy." Fine, Janice doesn't want to offer me the courtesy, but my online dashboard and bank statement showed that my account is current. How am I supposed to catch that mistake if everything says I'm not delinquent. I only found out about any of this because they reported me to the credit bureau for missing a payment, never having contacted me once in any way! it gets worse. Janice tells me I need to schedule a $140 payment. Fine, I get my account current, set up auto-payments through my bank and don't hear from Lifetime. 3 months later I get another notification from the Credit Bureau that I'm delinquent again. I call and email Janice, but she never returns my calls. I speak with Sharon, Loan Officer, who tells me that payments are due twice a month, and that I should have checked my contract from 7 years ago where that is stated. Granted, it's not listed on my statement or online dashboard that payments are due twice a month. I reach out to Jeff, the bank manager, multiple times, but he never calls me back. I decide to file a formal complaint with the credit bureau, including copies of my bank statements and screenshot of my dashboard showing that my account is current. The Credit Bureau reaches out to Lifetime on my behalf, and only then do they recant their filing and clear my history. These people are so lazy and not used to accountability. Take your business anywhere but here.
★★★☆☆
Lifetime Federal Credit Union was the best financial institution for a long time until they decided to upgrade their website. Now every time I try to log in and it rejects my password and doesn't send the email to reset it. My husband was a subuser on my account but he no longer is and I have been unable to add him. They customer service folks have been unable to re-add him. I'm really thinking about going elsewhere. The customer advocates and Tellers are awesome and this is the only reason I stay