★★★★☆
I joined the credit union around the time I was 21 years old. I am now 73 years old. I have had nothing but favorable experiences with the credit union and have dealt with many representatives through the years. Recently I worked with Sha'Ronda Watson on the purchase of a new vehicle and as usual the experience was great. She was very helpful and guided me successfully through the whole process. She seemed very kind and thoughtful, and I am so glad I was able to work with her on my new purchase. Thank you Sha'Ronda!.
★★★★☆
We are currently Texas residents, but we are spending the summer in Colorado looking for our next home. While here, we decided to trade in a RWD vehicle to purchase a 4WD vehicle in anticipation of snowy winters and off-road mountain adventures.
MSCU and Sharonda Watson specifically were incredible! Although we didn't end up using MSCU for the purchase (Colorado was very weird about using a Texas CU), Sharonda went above and beyond to help us through our entire transaction.
I have spent my entire career in banking and financial services, and this has been the best customer service experience ever from a bank! While it didn't work out this time, I will proactively be looking to do more business with MSCU!
★★★★☆
REVIEW EDIT
I must now say, that I am so impressed with the way Mr. John Griffin, MemberSource's Consumer Lending Manager, called me today to let me know that he felt I could have been treated with a little more consideration and understanding. He let me know that he was not sure why my application was not forwarded to him, so that he could look further into what MemberSource could offer me. He was very kind and made me feel that I did deserve better treatment than what I received. He said he personally went through my application and offered me a consolidation loan that really will assist me in what I am trying to accomplish, and at a better interest rate than my current loan with Transtar/MemberSource! I am so thankful that he found a better way to help me. He said that someone would be in touch with me today to set up the loan. I want to thank Mr. Griffin, because what I've learned in my many years of life, is that: Sometimes, one can't judge a company on the initial interaction with its representatives. There should always be someone like a Mr. Griffin, who can step in and make things right. That is what TRULY matters, and that is what he did. So my hearfelt appreciation goes out to Mr. John Griffin and MemberSource for making it right. Needless to say, I am no longer searching for another credit union. Thank you so much for making my day!