★★★★☆
My husband and went to apply for a loan about 3 months ago at this location. First of all when we walked in the building one of the front desk girls was putting on her makeup, didn't even stop or asked if we needed help. One of the other girls did, we were told that the application for loans was only online, ok so we did . Time passed about one 3 weeks later , my husband received an email requesting more information in regards to the loan we were asking for. We submitted what they needed. After 2 weeks of not hearing from them my husband finally called and their response was " your application is not the only one" there was a waiting list! After that we just decided to go with Texans Credit Union, best service and we were approved right there and then, we got a loan from them of 60,000 . Mesquite credit union needs better customer service and a better lending system as well .
★★★★☆
24 years there. I've been with other financial institutions during that time and Mesquite Credit Union is the best. This is a place where employees are personable, professional and accommodating. They do not create the feeling of the big cooperate banking industry rolling over the little guy. Very few bad experiences there in my 24 years of working with them. I've never been super rich or anywhere close, but they have, nontheless, always treated me with great respect, courtesy and kindness.
★★★★☆
Had an account here since 2002. In 2008, they gave me a small loan to buy back an old truck I'd previously owned. I was thrilled, as my credit wasn't the greatest.
Fast forward to today....in December 2016, I was involved in an accident (in that old truck I'd bought back) and my truck was totaled. After being paid by the other guy's insurer, plus savings of my own, I bought a truck for cash. Put 1 year and 12000 miles on it, and the timing chains became an issue.
I went to MCU and applied for a new loan. This was after filing for Chapter 13 in 2012 and converting it to Chapter 7 in 2015 to get out from under a house we'd bought. They not only approved me to finance a new vehicle, but they gave me a GREAT interest rate. I will never bank anywhere else, period. These folks take care of their account holders. Highly recommended. I now have a beautiful 2016 Jeep Cherokee in my driveway, and they made it happen for me.