★★★★☆
I’ve been a member of Mid-Tex Federal Credit Union for many years, and even though I moved away from Brown County about eight years ago, I still continue to use Mid-Tex as my bank. That alone says a lot about the level of service they provide.
Recently, I worked with Kathie while purchasing a new vehicle, and she went completely above and beyond to help make the process smooth and stress-free. She was incredibly helpful, responsive, and took the time to make sure everything was handled the right way. I truly couldn’t be more pleased with the experience.
The excellent customer service is exactly why I’ve continued banking with Mid-Tex all these years, even after moving away. They treat their members like people, not just account numbers. I highly recommend Mid-Tex Federal Credit Union to anyone looking for a bank that genuinely cares about its members.
★★★★☆
Mid-Tex truly has some of the best staff around. They consistently go above and beyond in everything they do, and it never goes unnoticed. Their kindness, professionalism, and willingness to help make such a difference.
Kathie and Bob are such a blessing. They are always so helpful, supportive, and a joy to work with. I’m very thankful for them and for the way they serve others so faithfully. Mid-Tex is fortunate to have people like them on their team.
★★★★☆
MidTex is one of the most frustrating places to bank. The staff are friendly enough, but the policies of the bank make it impossible to do anything with your money. If you buy from a website that you usually don’t buy from, they cancel the transaction and shut down your debit card. Heaven forbid you want to spend anything over $700 dollars in a day, they won’t allow it. Check your auto drafts and make sure your payments are being made, otherwise the bank will call and tell you that you’ve been a naughty boy for not making your payments on time. Even though the autodraft worked fine the last 11 times without issue. The base of the issue is that this bank is incredibly greedy and treats your money as their own. Unless you want these people micromanaging your money, bank somewhere else. I’ve been banking here for over a decade, but now I’m finding somewhere else.