Space City Credit Union

★★★★☆

Disorganized and understaffed. The manager claimed that all of the paperwork requirements for opening an account for a nonprofit were not met. When asked for a list of paperwork requirements she disappeared for 20+ minutes before returning and saying that it would be against the credit union's policy to provide that information. The attorney that prepared all the nonprofit's paperwork has never had a client's documents be rejected before today. Space City Credit Union refusing to provide a written list of documentation because it'd be a "protocol violation" is super sketchy. The manager couldn't even verbally list all the paperwork requirements, but was completely confident that our documentation "didn't meet Space Center Credit Union standards." Considering that there's only 1 person (who was never provided training) handling 100% of the accounts for this location; it seems infinitely more likely that the manager is also untrained, unfamiliar with the requirements for opening a nonprofit account, and has no intention of learning.

★★★★☆

I had an issue and Doris helped out with knowledge professionalism. She is very pleasant, great personality and efficient. Thank you Doris!!

★★★★☆

I want to shout out Alyssa G. for her excellent customer service! She assisted me last week with my skip a pay and kept me informed throughout the process. I truly appreciate you for always taking good care of me when it comes to my car loan and being so sweet! YOU'RE THE BEST!! THANK YOU!!!