★★★★☆
I’ve had mixed experiences and feelings towards/with Vandergriff as a whole, but they seem to hire really great people.
Joseph T. (aka Joe) service advisor and Jason H. The manager at the parts and service department have been phenomenal customer service guys. They’ve been communicative, understanding, working with the mechanics to ensure my vehicle needs are met. They keep a professional attitude, calm demeanor, and are gentlemen. I can’t vouch for everyone at this location, but I can say if you can request a service person…Ask for Joe. If you need the manager ask for Jason. Both incredibly helpful and highly recommended individuals.
★★★★☆
My experience was awesome Ben Sherman (internet sales director) reached out to me to invite me in to speak with Cecilia De La Rosa (sales representative). Shortly after that I receive a text from Cecilia asking me when I can come in to speak about the vehicle of my choosing. We arranged a date and the magic happened from there! Cecilia's customer service was very welcoming, and she didn't ignore my companion (fiancé). I spoke with Cecilia about the vehicle I had browsed on the internet. She told me that she will look into that vehicle but is there any other vehicle that I would be interested in. I told her about a truck for in the future. She surprised me with the truck and Louis made sure that the deal went smoothly. Ben Sherman did come to introduce himself in person, which I though was very nice. I'm glad that he did because he was a very nice person. Lester Shaka (sales consultant) came to seal the deal. He was very friendly and took his time explaining everything as he walked me through all the paperwork I had to sign. Overall, I had an awesome Experience.
★★★★☆
I recently purchased my third vehicle from this dealership, and while I do love my new car, my overall experience this time was frustrating.
I’ve been a loyal customer for years, and both of the vehicles I previously purchased (2006/2013) from them are still running well, which is why I chose to come back again. However, this latest experience did not meet the standard I expected. I was given inconsistent information about pricing, and the process felt unclear and drawn out. On top of that, I had to return to the dealership to sign a second contract due to errors on their end, which was inconvenient and avoidable.
I truly believe in giving credit where it’s due—the quality of the vehicles has been great, and that’s why I continue to come back. But customer service and transparency during the buying process are just as important. I hope the dealership takes this feedback seriously and works on improving communication, accuracy, and overall service for future customers. At the end of the day they made things right and fixed any issues I had. I want to thank Lester and Ben for listening to my concerns and being understanding throughout this process.
I love my new car!!