★☆☆☆☆
I had an issue with my refrigerator not cooling, which is under warranty with Warrantech Direct. The first incident occurred with me calling Warrantech was October 23 because my refrigerator wasn't there. They send a tech out within 24 hours he ordered three parts a compressor, evac fan, and dryer. The service center received two of the three parts. The third part was pending and within city limits for three weeks (with my repeated calls inquiring) about the part before they finally initiate ordering it from another vendor. The technician came out and replace the three parts and with it within 24 hours I noticed the refrigerator was no still not cool. I called back To Warrantech and the service provider. A new work order was intiate for the same issue and the technician return and put Freon into the refrigerator, stating it was low which was visit #2. I called again stating that the refrigerator still is not cool I was initiated another service call with a no-show on that following Tuesday December 3rd then the following Thursday December 5th two technician showed up from two different companies one actually doing the assessment and stay in stating that the refrigerator could not be repaired. Constituting the third visit. I contact Warrentech today December 9Th said I did not meet require because parts were ordered and three visits had not been completed. They then stated that the technician that came out on Thursday stated I needed a compressor repair which had already been repaired by the first technician. By now I've been without a refrigerator for 6 1/2 weeks. Which they have no regard for the hardship and cost my family Have endured by their own negligence of not trying not getting a part in a timely manner and now by not honoring the contract and wanting to waste time with them attempting an additional repair of the same part. I would not recommend this company to warrant to provide warranties for any thing or anyone.