Texas Health Credit Union

★★★★★

I have banked with Texas Health Credit Union since 2014. In that time I paid off four car loans through them — four. I was a loyal, paying member for over a decade. And the moment I actually needed them, they treated me like a piece of trash stuck to the bottom of their shoe. I was laid off last summer and have struggled with steady work since. Like anyone would, I reached out to my own credit union for help — a hardship plan, forbearance, anything. I asked for nearly a year. In that entire time they offered me nothing. No program, no plan, not one useful answer. I have gotten more real help from a stranger on the side of the road than from the institution that held my money and profited off my loans for ten years. Worse than the indifference was the suspicion. I got the distinct impression they thought I might be making it up — as if a grown adult fakes losing their job and pretends to be broke for fun. I finally sent them a copy of my actual layoff notice. It changed nothing. Think about that. A member of eleven years, four loans paid in full, never a problem — and the first time I hit hard times, I’m treated like a con artist instead of a human being. This is supposedly a credit union: member-owned, “people helping people.” That is a sick joke here. I will never full-time bank with Texas Health Credit Union again, and I tell everyone who asks the same thing: I would sooner keep my money in a cookie jar on my kitchen counter than trust one more dollar to this place. At least the cookie jar never made me feel like garbage for falling on hard times

★★★★★

All the ladies are super helpful at Texas Health Credit Union, where I have banked for the last 30 years or so. About a week or so ago I had the pleasure of working with Rachel She’s familiar with me so it was a treat to get her. Rachel was patient and very thorough, she answered all my questions and provided insight: the visit was a success…. Thank you Rachel, keep being amazing!

★★★★★

Dan Duprey at Texas Health Credit Union did a fantastic job of helping refinance my auto loan to a lower interest rate. Dan went above an beyond to explain the process to me and help me get my auto loan refinanced within three days. I highly recommend using the Texas Health Credit Union as your lender and ask for Dan.